Edinburgh News: McDonald’s customer found bite in McSpicy burger

A large chunk was missing from the burger, leaving a sour taste in one mum’s mouth (Photo: Media Scotland)

A mother has rioted after her daughter got a burger with one bite at McDonald’s.

The woman ordered a McSpicy Burger from the drive-thru in Cameron Toll, Edinburgh, on Wednesday night.

But when she got home, she realized that a big piece was missing. When she complained she was told it was a sandwich that had been mistakenly returned and repackaged and given to her.

She said: ‘I was appalled, I immediately went back and entered the store and asked to speak to a manager, whilst waiting for a manager another man came who looked annoyed stood at the counter and also asked to speak to a manager.

’ When the manager came I explained I had a drive-thru order and upon opening the box there was a large bite of the McSpicy/burger.

‘The man next door then said look then it’s mine. The manager said wait, walked away and came back with two new McSpicy’s for me and the other man.

‘ I said do you think it’s acceptable and that’s ok just to give me another one and no apology or anything and he said no and then apologised, he then said he would refund my order.

“I said it wasn’t about that but because I was sold an item that had been eaten by someone else or a member of staff and how disgusting and unsanitary that was.

She then insisted that they look at CCTV footage to find out how this happened.

Half an hour later she got a call to confirm that the burgers had been returned from previous orders.

She said: ‘I was the one who asked if they had CCTV on their workers and he said yes. I asked him to write down my details to let me know what had happened as I had the kids in the car and he said he couldn’t check right now because he was too busy.

‘I was extremely irritated and still couldn’t believe this had just happened, I actually felt physically ill.

‘ The manager then called me about half an hour later to say he had checked the CCTV and it was a McSpicy returned from a boy’s wrong order and had been put back on the hot shelf and then resold, he said this was the same with the other customer who was there.

’ I didn’t know which was worse, thinking a member or staff ate a bite or a customer took it to their home, car or table, played it and ate some, then put it back to resell to someone else.

‘If I hadn’t looked in the box before giving it to my son he could have eaten it thinking I had bitten it or his brother and it would have been contaminated with strangers’ germs/blood or anything from his mouth, it’s just disgusting thinking in that!

‘ I said it was normal practice to put it back on the hot shelf to resell, he said no, it should be put in a bin. He offered my entire order for free on another date, but I said I would be reluctant to eat there again. It makes me wonder what else goes with the food at McDonalds?

A McDonald’s spokesperson said: ‘We are very sorry to hear about this customer’s experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following strict standards to avoid any imperfections.

“We understand that the restaurant team reached out to the customer after a thorough investigation, and we encourage an ongoing dialogue with our customer service team to find a resolution.”

Last week, we reported on a parent who got angry after getting a parking ticket for staying out of McDonald’s too long, and another person got into trouble with a JustEat delivery driver for leaving their order on the floor and walking away.

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